Self Serve
      Back to home
      1. Knowledge Base
      2. Self Serve

      There was a problem reading or writing information. Please try again.

      If Self Serve 2 encounters errors or time outs while connecting to the database, operation might be interrupted and a warning is displayed.

      Applies to:

      • Self Serve 2

      Kahler Automation loadout software, such as Self Serve 2, requires a connection to the database to operate. When this connection is interrupted or times out, order information cannot be checked, and orders in progress and ticket information cannot be recorded.

      Troubleshooting steps for the message above include:

      1. Ensure that the server machine is powered on.
      2. Verify network connection between the loadout and server machines.
      3. Restart devices.
      4. Increase the connection timeout setting

      Adjusting the connection timeout setting

      Increasing the connection timeout setting can be helpful on  some systems. This can be done by using the Config Creator tool included with  Self Serve 2 since version 2.23.6. To access the The Config Creator tool:

      Caution: Changes made with the Config Creator tool can potentially prevent a Self Serve 2 machine from accessing the database. For assistance, contact Kahler Automation Support.

      1. Exit Self Serve 2
      2. Open a file explorer to "C:\Kaco\SelfServe2\"
      3. Run "ConfigCreator.exe"
      4. Enable the "Command timeout"
      5. Set the "Command Timeout" value
      6. Click "Save"
      7. Reopen the Self Serve 2 application

      Still Need Help?

      Submit an online web ticket or call us at Kahler Automation 507-235-6648 Option 2.