A recently created product is not presented in the product drop down list on the Order page. I am not able to make an order because the new product is not in the list.
Common Cause(s)
- The newly created product has not been associated to a bulk product. Without this association the software will not allow the selection of a product in an order because it does not know from what bulk materials the product should be made.
Environment/Applies to
- Terminal Management TMX
Solution
- Open the Product menu item in Terminal Management.
- Select the Products tab.
- From the Product drop down menu, select the product.
- Verify that a Default unit has been configured. If not, do so now.
- From the Facility drop down menu, select the facility. This will cause the Bulk product configuration section to be presented.
- From the Bulk product drop down menu, select the target bulk product.
- In the Percent of total field, enter 100.
- Click Add.
- Click Save.
The example above demonstrates how to associate a single bulk product. The same steps apply if the product should be comprised of multiple bulk products, just repeat steps 5 and 6. You must adjust the percentages accordingly.
Still Need Help?
Submit an online web ticket or call us at Kahler Automation 507-235-6648 Option 2.