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Illegal Product Error

Product setup causes an error when attempting to dispense a product.

Illegal Product Errors can be reported by Plant Supervisor PSX when the selected panel function for a bulk products Panel bulk Product Settings is not an allowable option. Controllers for systems may have limits on the allowable Product numbers selected for the panel function; using an option outside of this results in an Illegal Product Error.

Solution

  • From Terminal Management TMX, navigate to Panels (1), then Panel Bulk Product Report (2).
  • From the “Bulk Product” drop-down menu (3) at the top of the page, select the product causing the error.
  • Click the “Apply filter” button (4).
  • Examine the Panel Function column (5).

Allowable panel functions vary dependent on the controller. Common limits for a controller may be that hand-adds are not allowed, or only panel functions from 1-16 or 1-32 are allowed.

To change the assigned panel function:

  • Navigate to Panels (6), then Panel Bulk Product Settings (7).
  • Select the panel dispensing the product from the drop-down menu (8).
  • Click the bulk product from the list (9).

The panel function can be changed (10). Double-check that the chosen function lines up with where the product will be dispensed.

Click “Save” to apply the change (11).

Still Need Help?

Submit an online web ticket or call us at Kahler Automation 507-235-6648 Option 2.